Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
HB Beauty ("we," "our," or "us") operates hbbeauty.ca and provides professional hair styling, treatment, and makeup services in the Kitchener-Waterloo region. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Information We Collect
1 Personal Information
When you book an appointment or contact us, we collect:
- Your name (first and last)
- Email address
- Phone number
- Service address (for mobile services)
- Appointment preferences and service history
2 Payment Information
Payment card information is collected and processed securely by Square, Inc., our PCI-compliant payment processor. We do not store your complete credit card numbers on our servers. Square's privacy policy governs the handling of your payment data.
3 Hair & Service Information
To provide personalized services, we may collect information about your hair type, previous treatments, color history, allergies, and specific styling preferences. This helps us deliver safe and effective services tailored to your needs.
4 Website Usage Data
We collect standard website analytics data including IP addresses, browser type, pages visited, and time spent on our site. This helps us improve your browsing experience.
How We Use Your Information
Appointment Management
Schedule, confirm, and send reminders for your appointments
Communication
Send booking confirmations, service updates, and respond to your inquiries
Payment Processing
Process deposits and payments for services rendered
Service Personalization
Maintain your service history to provide personalized recommendations and better results
Business Improvement
Analyze trends to improve our services, website, and customer experience
Marketing (With Consent)
Send promotional offers, seasonal specials, and beauty tips (you can opt out anytime)
Information Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:
Service Providers
We use trusted third-party services including Square (payment processing), email providers for appointment reminders, and Google Analytics for website statistics. These partners are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with continued protection under this privacy policy.
Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it:
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted
- Secure Payment Processing: PCI-compliant payment handling through Square
- Access Controls: Limited employee access to personal information on a need-to-know basis
- Regular Security Reviews: We regularly update our security practices to protect your data
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data (subject to legal requirements)
Opt-Out
Unsubscribe from marketing communications at any time
To exercise your rights, please contact us at info@hbbeauty.ca or call (226) 210-4099. We will respond to your request within 30 days.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and analyze website traffic:
- Essential Cookies: Required for website functionality, including secure booking and payment processing
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Preference Cookies: Remember your settings and preferences for a better experience
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Children's Privacy
We provide services to children (such as kids' haircuts) but do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Clients: We maintain your service history for personalized care
- Inactive Clients: Records are retained for 7 years for tax and legal compliance
- Marketing Lists: Removed immediately upon opt-out request
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this page indicates when the policy was last revised.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
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